Return &
Refund Policy.

1. Eligibility for Returns

A return request will be accepted only if all of the following conditions are met:

• The product is returned within 7 days from the date of delivery.
• The product is in its original condition, unused, undamaged, and free from any signs of wear or misuse.
• The product matches the item originally delivered.
• The product is returned in its original packaging (where applicable), along with all accessories, user manuals, warranty cards, promotional items, and the original invoice.

2. Non-Returnable Items

Returns will not be accepted under the following circumstances:

• Products that have been damaged due to misuse, negligence, or improper handling.
• Products that show signs of use, alteration, installation, or assembly, unless found to be defective upon delivery.
• Requests for exchanges based on a change of preference, including color, size, or model. Customers wishing to purchase a different item must return the eligible product (if applicable) and place a new order.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us immediately after delivery. Upon verification, we will offer one of the following, depending on product availability:

• Replacement of the product, or
• Full refund to the original payment method.

To process your request, we may ask you to provide photographs, additional information, or allow us to inspect the product before approving a replacement or refund.

4. Return Process

To initiate a return:

1. Contact our customer support team within 7 days of delivery.
2. Return the product in its original packaging, including all accessories, warranty cards, promotional items, and the original invoice.
3. Once the returned item has been received and inspected, we will notify you of the status of your request.

5. Refunds

• Approved refunds will be processed to the original payment method.
• Refunds typically appear within 7 business days, depending on your bank or card issuer.
• Shipping or delivery charges, if applicable, are non-refundable unless the return is due to our error.

6. Replacement Policy

Some products may qualify for replacement only. If the same product is unavailable, a full refund will be issued.

7. Important Information

• Items marked as "Non-Returnable" on the product page are not eligible for return unless they are damaged, defective, or incorrectly delivered.
• Rise Bake House reserves the right to reject any return that does not meet the conditions outlined in this policy.